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SMS SCAM. I am a member at cross roads and millers and get the occasional sale alerts via sms.

This morning I got a text from each, reading Millers/crossroads health essentials - hand masks, hand sanitisers etc with a link to click on. Anyone who shops at these stores know they sell clothing and accessories. My thought is that it's a scam. Has anyone else got these messages? I've deleted them and blocked them

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Answers (50)

I work for Mosaic, I don't think any of you will receive your orders at all sorry. We haven't been trading but I am getting 100's of angry phone calls while working in our closed shop. No one has any answers, especially us working in the stores. They don't give us the power to help you, so do whatever you can to get refunded but please don't get angry at the shop staff. Emailing the CEO has been working for some customers.

 It would help to have the CEO's email address, I thank you for your response. I have used every avenue available to me with no replies for the hand sanitiser. Just taken my money and completely ignored all of my inquiries. SHAME.
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 Someone else. She might not be at liberty to give you that. Can you try researching their head office?
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 I did try to post the email address because the forum won't let me, google Scott Evans Mosaic brands email and it comes up

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 No one at all has recieved the santiser, we were told when it launched on the website that the pre-order was, I quote "a bit of smoke and mirrors", I have worked for the company long enough to know that means they're doing something dodgy (as usual) they encouraged us to use our store computers to order for elderly women that couldn't use their internet at home, I didn't comply with this because I'm not a scum bag, none of my staff would ever do this either.
I'll probably get found and sued for this but it's the truth.

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Hi I work for Noni which is a member of the same group of companies. It is not a scam but they are only sold online. You can get your local store to order it for you on line if you don't have access to the internet or a computer. We were told about it but I think that the text was a bit confusing given how many people rang or came in today asking about it.

 Sorry that should say Noni B's
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 then where is everyone's order? I ordered on 18th March and It is now the 18th May but no sanitiser, cannot contact anyone at Katies? On product review there are countless people with the same complaint.
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 ^ Depending on how you paid, you might be able to open a dispute over this. Sometimes afterpay or PayPal can give them a kick up the bum.
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 I ordered online 2 months ago through WLane and am still waiting. Have contacted customer service to cancel order and get refund, but they will not do it. They are still promoting the product for sale. Think it is a scam.
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Shame on the company who doesn't supply hand sanitiser to their retail staff yet will advertise it for sale to the public on their website! Disgusting!!!! They have lost my $$$!

 Yep cant provide it for their staff ( cant get none)but have heaps of stuff to sell on line
❓ UMmmmmmmmm SCAM

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The masks filter bacterial only and will not stop corona or any virus. You need P2 masks for viruses including Covid-19. Shame on millars to taking advantage of people. It is more dangerous to use the wrong mask and think you have protection when you do not , than wearing no mask and being more careful.

 I also think it's disgusting considering you can buy a 50 pack from a medical supply company for about $10 to $15 for 50.
& the price of the hand gel was a rip as well.
Mine was from Ladies.
Just disgusting!!!

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 That was KATIES
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I fell for what I believe is as an SCAM ordered 2 bottlers of hand sanitiser through NoniB
and it appears I’ve lost my $70 which included postage as they won’t answer emails

 Forget to add I I never received a confirmation of order ..it’s been a month no products / no refund despite emailing to ask for refund ...All I can say is Buyer BEWARE ..
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 I am in the same boat...called, automated service says to hold the line until someone answers then 15 minutes later says they are too busy, go online, send an email and they disconnect the call. So I sent emails, not just one, sent messenger messages, went into a store yesterday and all they could do was contact head office, who aren't answering and send email on my behalf and they haven't had a reply either. I bought mine via Autograph online but all those companies are owned by the one company known as MOSAIC...I am actually beyond angry as they have taken $138.95 from me and no goods. My orders were placed on 26/3 and 3/4. By the way, Sydney Tools have done the same thing, so our men go order sanitiser and they failed to inform that the item is discontinued, how about that, advertising a product that does not even exist. I fought 6 weeks and got a refund from them but this is going longer, I am now in process of filing with ACCC and calling my bank to say I have been scammed.
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I ordered and paid for a pack of sanitisers from Noni B a couple of days ago. Did not receive a confirmation email as they said would happen. Paid via PayPal but few minutes later was concerned could be a scam so tried to receive refund from PayPal. There are no contact details to contact seller as there usually is. I am highly suspicious of this. Have tried to find out if is a scam but no info as yet. Think should have followed the advice 'When in doubt don't'.

Answered by SAHM Staff

Hi OP - it's probably a good idea to contact the stores' head offices to let them know about the scam messages so they can handle it from their end. Also contact Scam Watch. https://www.scamwatch.gov.au/report-a-scam

 Hi OP here. I went into autograph.com.au and it was on their site. I rang my local store and the lady knew nothing about it. She too looked on their site and said 'I guess we do'. Why wouldn't staff be informed of these things? Anyhoo, I won't be wasting anymore of my time looking into it 🙂
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SAHM Staff That is super weird isn't it?
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 Tell us something that isn't weird right now 😂
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 Miller’s are useless. We often don't get told about offers.
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It sounds like I am not alone.I, too have ordered hand sanitisers via Rockmans nearly 2 mos ago.Got a confirmation letter but haven't receceived my order.I e-mailed them and never gotten a reply back, only a avague generic e-mail and an offer of discount for next purchase.Very disappointing.Not going to shop at Rockmans anymore!,

 If you paid with PayPal or afterpay, open a dispute to get your money back. Good luck x
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 No I paid by CC.V disappointed!Thanks for your reply.
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 You're welcome love. I saw a story on 'Today' last week because so many people are complaining. They said to contact a consumer protection agency. Don't put up with this. They're assholes praying on vulnerable people. I will be cancelling my membership with every one of their stores this week. Good luck with everything ❤
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 Hi all, just thought I'd let you all know that to my surprise,the hand sanitisers I ordered finally arrived!.I didn't get any notifications prior to.Just a note from Aust post to pick thrm up.I'm relieved but still not happy the way they handle btheir business.Hopegully,your orders will come or at least get refunded.All the best!x
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The company is Mosaic. People are being encouraged to contact a consumer protection agency in their area

Yes, and from Rockmans. Made me laugh.
Sad that there are scums out there doing this while people are panicking.
I truly hope they get COVID-19 big time!!

 Rivers are included in this too, all of them Katies, Crossroads, Noni B, Rockmans have all lost my $’s for life. Im repulsed by their price gouging and will never forget it.
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 They're all the same group. I would never give them the satisfaction of taking my money
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 I boycott them anyway because they send me so much spam I never signed up for.
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Just a thought before i go
Coulld be hair gel in sanitiser bottles 6 wk del and comming from china
And ph going weird ...going bye

I went in to Noni B to check and you actually can order them online through Noni B. If you get the store code and collect them from the store, you can avoid delivery charges. They are 100ml bottles. A pack of 10 costs $59. Delivery takes about 2 weeks. So its not spam after all.

 Its both spam and a scam. I received the sms but never signed up for such a list
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I got the same text from crossroads. I didn't click the link but went to their website and it appears they are selling bulk health items.

 No we dont
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 Yes you do. Have a look in your website. Miller’s has the exact same ‘health hygiene’ section
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 I saw that too. I didn't click on anything though. The site was not secure (no https or padlock indicating a secure site)
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 ^^ I wrote that. I apologise. Maybe we are. I haven't worked this week and know nothing about it. Staff are normally told of upcoming events.
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For those wanting refunds...go into a store and ask when the next visit from the regional manager is. Go in on that day and speak to them. They get paid more to deal with problems so give it to them. Please be kind to the store staff, they are powerless to do anything.

 Except regional managers don't always visit lol I managed a store in this group for 3.5 years and never even met my regional manager.
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