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SMS SCAM. I am a member at cross roads and millers and get the occasional sale alerts via sms.

Answered 2 days ago

This morning I got a text from each, reading Millers/crossroads health essentials - hand masks, hand sanitisers etc with a link to click on. Anyone who shops at these stores know they sell clothing and accessories. My thought is that it's a scam. Has anyone else got these messages? I've deleted them and blocked them

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Answers

ANSWER
2 days ago
I don't think they are legit. I get Millers ones every day despite blocking each number. They all have links so highly suspect.

ANSWER
3 days ago
OMG, every store associated with Rockmans, Millers, Noni B, Rivers and about 10 more others constantly send text messages daily. It is getting ridiculous. I opted out and they still continue.

ANSWER
3 days ago
They are legit and are a huge pain in the ass. They keep coming through, one after the other. It's because it was mothers day

ANSWER
4 days ago
I got a text today saying this: Thank you for shopping with us! Here's a crossroads $50 GIFT to treat yourself on a new winter outfit. Redeem code GC50 https://bit.ly/3y1BR1g T&Cs Opt Out:STOP

I called the customer care line and it was verified as legitimate, if that helps with anyone receiving similar messages. They’re owned by a large company that sell all manner of things so if you do get an email or text the customer care line on their website will confirm if true or if it’s a scam.

REPLY
3 days ago
Bugger. I deleted that message 🤣🤣

ANSWER
9 days ago
I keep getting text from Noini B, Rockmans etc. even though I have opted out of there text messages. They still keep sending be text but use a different mobile numbers. So now I have set up Block Noni B contact and keep adding there mobile numbers each time they send a text message.

ANSWER
9 days ago
I keep getting text from Noini B, Rockmans etc. even though I have opted out of there text messages. They still keep sending be text but use a different mobile numbers. So now I have set up Block Noni B contact and keep adding there mobile numbers each time they send a text message.

ANSWER
11 days ago
I have been getting lots from Katies and Autograph. Cant find a way to stop them. Searching now. Sally

REPLY
9 days ago
Katie’s. Noni B and crossroads. Blocked 7 numbers in two days. All texts include a link to opt out but not prepared to use that.

ANSWER
10 days ago
I have received a message everyday for five days about Katie's specials

ANSWER
10 days ago
Hi have just received a text from Crossroads offering a free gift of $50 for Mothers Day. Immediately wondered if it was a scam.

ANSWER
9 months ago
They scammed my mother with hand sanitiser and useless masks. PLEASE NOTE THE HAND SANTISER IS FAKE WITH ONLY 23% ALCOHOL according to Choice!
Please read:
choice[dot]com[dot]au/health-and-body/beauty-and-personal-care/skin-care-and-cosmetics/articles/mosaic-brands-hand-sanitiser-fails-nmi-test

ANSWER
1 year ago
Shame on the company who doesn't supply hand sanitiser to their retail staff yet will advertise it for sale to the public on their website! Disgusting!!!! They have lost my $$$!

REPLY
1 year ago
Yep cant provide it for their staff ( cant get none)but have heaps of stuff to sell on line
❓ UMmmmmmmmm SCAM

REPLY
10 months ago

ANSWER
11 months ago
For those wanting refunds...go into a store and ask when the next visit from the regional manager is. Go in on that day and speak to them. They get paid more to deal with problems so give it to them. Please be kind to the store staff, they are powerless to do anything.

REPLY
11 months ago
Except regional managers don't always visit lol I managed a store in this group for 3.5 years and never even met my regional manager.

ANSWER
11 months ago
Hi this definitely is a scam - I have lost over $350. They are in cohorts with ABM NSW Pty Ltd. At least I have the satisfaction of knowing that all the products I have sent back, Australia Post makes them pay return postage. ABM NSW Pty Ltd send products that are not ordered or paid for. I have received a mobile phone, and 3 other deliveries. Obvious attempt at identity theft are angling for your credit card details. Want to get rid of all the advertising you are receiving which you can't unsubscribe to, go in and put in a fake email address. I will never set foot in a Rivers and associated shop again or order anything from them again.

REPLY
11 months ago
^You go 👍👍

ANSWER
11 months ago
I think this has been asked before actually.

REPLY
11 months ago
No it hasn't. This post is 3 months old and was probably posted at the point where things got very serious. Find the other post and prove us wrong

ANSWER
11 months ago
They are very dodgy I worked there and got scammed myself do not buy from this company from any other the brands under their umbrella!

ANSWER
12 months ago
It sounds like I am not alone.I, too have ordered hand sanitisers via Rockmans nearly 2 mos ago.Got a confirmation letter but haven't receceived my order.I e-mailed them and never gotten a reply back, only a avague generic e-mail and an offer of discount for next purchase.Very disappointing.Not going to shop at Rockmans anymore!,

REPLY
12 months ago
If you paid with PayPal or afterpay, open a dispute to get your money back. Good luck x

REPLY
12 months ago
No I paid by CC.V disappointed!Thanks for your reply.

REPLY
12 months ago
You're welcome love. I saw a story on 'Today' last week because so many people are complaining. They said to contact a consumer protection agency. Don't put up with this. They're assholes praying on vulnerable people. I will be cancelling my membership with every one of their stores this week. Good luck with everything ❤

REPLY
11 months ago
Hi all, just thought I'd let you all know that to my surprise,the hand sanitisers I ordered finally arrived!.I didn't get any notifications prior to.Just a note from Aust post to pick thrm up.I'm relieved but still not happy the way they handle btheir business.Hopegully,your orders will come or at least get refunded.All the best!x

ANSWER
12 months ago
Lodge a complaint with office of Fair Trading. They must be held accountable

ANSWER
12 months ago
Could not believe my eyes but the Hand sanitizer actually arrived today... albeit 2.5 months after I ordered it!

REPLY
12 months ago
Noooooooo!!!!!!!! Who did you order it through. What a pain in the ass coz now you can buy it everywhere you look 😤

ANSWER
12 months ago
I don’t believe it’s a scam, as it is the same website from which II have been ordering over the past 2 years. I have had to go to the Office of Fair Trading and would advise all social media users to do the same. I wonder if the company is going to fold. Hopefully if enough people complain, Office of fair trading will go to ACCC and they won’t be allowed to trade online. Would be interested to know if new orders are being filled, as mine are from March

ANSWER
12 months ago
i ordered sanitzer about 3 months ago and have not seen or heard anything, guess I was scammed .

REPLY
12 months ago
Same here, order was supposed to come 1st April. Next Email received said, delay now 1st May. They arrived around 15th May when everywhere has them for sale. Not bad a $70 for a litre when you can buy it for $17 Ltr anywhere. I also cannot contact them for a return. My bank is trying to recover my money as I cancelled payment two days after I put the order in.

ANSWER
12 months ago
The company is Mosaic. People are being encouraged to contact a consumer protection agency in their area

ANSWER
1 year ago
I have now been waiting for 2 months. I have launched a conplaint with pay pal today. Asking for a refund of my 69dollars, wish me luck

REPLY
1 year ago
Good luck babe. Let us know how you go x

REPLY
1 year ago
I have been waiting 2 months also for order through WLane. No satisfaction through customer service. I will lodge a complaint with paypal also.

ANSWER
1 year ago
Hi I work for Noni which is a member of the same group of companies. It is not a scam but they are only sold online. You can get your local store to order it for you on line if you don't have access to the internet or a computer. We were told about it but I think that the text was a bit confusing given how many people rang or came in today asking about it.

REPLY
1 year ago
Sorry that should say Noni B's

REPLY
1 year ago
then where is everyone's order? I ordered on 18th March and It is now the 18th May but no sanitiser, cannot contact anyone at Katies? On product review there are countless people with the same complaint.

REPLY
1 year ago
^ Depending on how you paid, you might be able to open a dispute over this. Sometimes afterpay or PayPal can give them a kick up the bum.

REPLY
1 year ago
I ordered online 2 months ago through WLane and am still waiting. Have contacted customer service to cancel order and get refund, but they will not do it. They are still promoting the product for sale. Think it is a scam.

ANSWER
1 year ago
Yep same here. They took my money quickly and didn't deliver and don't even answer emails.

ANSWER
1 year ago
I work for Mosaic, I don't think any of you will receive your orders at all sorry. We haven't been trading but I am getting 100's of angry phone calls while working in our closed shop. No one has any answers, especially us working in the stores. They don't give us the power to help you, so do whatever you can to get refunded but please don't get angry at the shop staff. Emailing the CEO has been working for some customers.

REPLY
1 year ago
It would help to have the CEO's email address, I thank you for your response. I have used every avenue available to me with no replies for the hand sanitiser. Just taken my money and completely ignored all of my inquiries. SHAME.

REPLY
1 year ago
Someone else. She might not be at liberty to give you that. Can you try researching their head office?

REPLY
1 year ago
I did try to post the email address because the forum won't let me, google Scott Evans Mosaic brands email and it comes up

REPLY
1 year ago
No one at all has recieved the santiser, we were told when it launched on the website that the pre-order was, I quote "a bit of smoke and mirrors", I have worked for the company long enough to know that means they're doing something dodgy (as usual) they encouraged us to use our store computers to order for elderly women that couldn't use their internet at home, I didn't comply with this because I'm not a scum bag, none of my staff would ever do this either.
I'll probably get found and sued for this but it's the truth.

ANSWER
1 year ago
Me also. I cancelled two days after I paid Millers but the bank did not do it. I have just received my 10 bottles for $69.95. 18th May. Three bottles were undone & leaking into package. What a scam. You can buy 1lt for $17 now. Due date was to have been 1st April, then it was extended to the 1st May. I no longer needed them then

ANSWER
1 year ago
Yes, and from Rockmans. Made me laugh.
Sad that there are scums out there doing this while people are panicking.
I truly hope they get COVID-19 big time!!

REPLY
1 year ago
Rivers are included in this too, all of them Katies, Crossroads, Noni B, Rockmans have all lost my $’s for life. Im repulsed by their price gouging and will never forget it.

REPLY
1 year ago
They're all the same group. I would never give them the satisfaction of taking my money

REPLY
1 year ago
I boycott them anyway because they send me so much spam I never signed up for.

ANSWER
1 year ago
This is pretty sad because now there is hand sanitiser available all over the place

ANSWER
1 year ago
ive also had the same issue - ordered hand sanitizer on 21/3 and received a confirmation order. rang numourous times and they hang up on me after 15 minutes. Not happy with their service. $70 is alot of money to those that arent working at the moment

ANSWER
1 year ago
I will never order anything again from any of these stores. Got charged twice on 18th March, only got refund last week after 3 calls. No confirmation email for order. I put down my work address as I work in disability and really need this ppe..2weeks ago the mask arrived at Miller's , it then got sent to the post office for collection. Rang customer service again complaining that it wasn't delivered to my address, so they put in my address again for delivery of the hand sanitizer. So Aus post email to say delivery coming yesterday. Well no delivery but I got an email to say it has been delivered. $600 worth of ppe ordered 18th March and all I have are face masks. I have spread the word to family staff friends of the bad service I have received from this company. Not good at all. People need this ppe , you got the money but we don't get the product. Absolutely disgraceful.

ANSWER
1 year ago
It is a scam, products still not supplied after almost 2 months

ANSWER
1 year ago
I fell for what I believe is as an SCAM ordered 2 bottlers of hand sanitiser through NoniB
and it appears I’ve lost my $70 which included postage as they won’t answer emails

REPLY
1 year ago
Forget to add I I never received a confirmation of order ..it’s been a month no products / no refund despite emailing to ask for refund ...All I can say is Buyer BEWARE ..

REPLY
1 year ago
I am in the same boat...called, automated service says to hold the line until someone answers then 15 minutes later says they are too busy, go online, send an email and they disconnect the call. So I sent emails, not just one, sent messenger messages, went into a store yesterday and all they could do was contact head office, who aren't answering and send email on my behalf and they haven't had a reply either. I bought mine via Autograph online but all those companies are owned by the one company known as MOSAIC...I am actually beyond angry as they have taken $138.95 from me and no goods. My orders were placed on 26/3 and 3/4. By the way, Sydney Tools have done the same thing, so our men go order sanitiser and they failed to inform that the item is discontinued, how about that, advertising a product that does not even exist. I fought 6 weeks and got a refund from them but this is going longer, I am now in process of filing with ACCC and calling my bank to say I have been scammed.

ANSWER
1 year ago
They are a SCAM, anyone advertising a product, takes your money and doesn't provide the goods is a SCAM. I purchased on 26/3 and 3/4 hand sanitiser from Autograph. When I called 2 weeks later, I spoke to a human who told me stock is being dispatched on 27/4. It is 8/5 today, I have NO sanitiser, has not been sent. Have been calling head office for 2 weeks now, the automated service tells you to stay on phone until someone answers, that your call is important to them. Then at the 15:07 mark they give another automated message that says because of the Covid situation, they cannot answer as there are too many calls and suggest to go online and send an email and they disconnect the call. Which I have been doing last 2 weeks, NO RESPONSE...I have sent Messenger messages and again NO RESPONSE, have even walked into a store physically yesterday, they told me it's not good enough, they tried to call, no response, they sent internal email, again no response. They have deducted my credit card for the two amounts $69.95 and $69 and I have not received the goods. I have requested full refund but you guessed it, NO RESPONSE. I am now filing complaint with ACCC as this is a SCAM by a reputable company. Autograph, NoniB, Millers, BeMe, Katie's and others are owned by the one and same company called MOSAIC. I will be calling my bank too and let them know that this company is scamming people. Disgusting.


REPLY
1 year ago
Perhaps it has been dispatched but the hold up is Australia post. I’m not paying any attention to the dates they say I can expect something to arrive because at the moment everything is taking much longer than usual to be delivered.

ANSWER
1 year ago
They are a SCAM...I purchased on 26/3 and 3/4 hand sanitiser from Autograph. When I called 2 weeks later, I spoke to a human who told me stock is being dispatched on 27/4. It is 8/5 today, I have NO sanitiser, has not been sent. Have been calling head office for 2 weeks now, the automated service tells you to stay on phone until someone answers, that your call is important to them. Then at the 15:07 mark they give another automated message that says because of the Covid situation, they cannot answer as there are too many calls and suggest to go online and send an email and they disconnect the call. Which I have been doing last 2 weeks, NO RESPONSE...I have sent Messenger messages and again NO RESPONSE, have even walked into a store physically yesterday, they told me it's not good enough, they tried to call, no response, they sent internal email, again no response. They have deducted my credit card for the two amounts $69.95 and $69 and I have not received the goods. I have requested full refund but you guessed it, NO RESPONSE. I am now filing complaint with ACCC as this is a SCAM by a reputable company. Autograph, NoniB, Millers, BeMe, Katie's and others are owned by the one and same company called MOSAIC. I will be calling my bank too and let them know that this company is scamming people. Disgusting.

ANSWER
1 year ago
It's geuinely from Millers but a price gouging exercise. They are a clothing company not a pharmaceutical company. So they have someone got hold of supplies that should be sold elsewhere. and offering them at disgracefully high prices, trading on people's anxieties. Shameful conduct. I am withdrawing my Millers membership

ANSWER
1 year ago
Prob hair gel

ANSWER
1 year ago
yes i got one and deleted it also have to be a scam my millers shop doesnt have those items of sanitisers as a gift.. its a scam

ANSWER
1 year ago
Just a thought before i go
Coulld be hair gel in sanitiser bottles 6 wk del and comming from china
And ph going weird ...going bye

ANSWER
1 year ago
People are getting vip text
And have never signed up for vip ??????
6 wks del ???
From china UMMMMM

ANSWER
1 year ago
I rang the local
Stores and yes you can buy online if you check
Over priced but if desperate least can order

REPLY
1 year ago
How do we know your not one of the scamers
7 news on line
Also katies

ANSWER
1 year ago
I wrote in before
Its a scam 7 news on line
.....Bloody lucky

ANSWER
1 year ago
Yes I recieved one yesturday morning 4th april 20
Went through done add and email and ph... Weas just about to put in bank info carer sent me a text warning me ..maybe a scam.
Tried calling millers thers no answer - prob closed coz of virus

ANSWER
1 year ago
Yup, I got a text this morning claiming to be from Millers advertising jumbo hand sanitiser or something. I've never even shopped at or signed up for a place called "Millers".
If it isn't a scam, it's highly invasive and annoying.

ANSWER
1 year ago
I’m getting them too I’m suspicious because it’s not a website but a Bityli link which could go anywhere. They should be sending it from a website or landing page.

ANSWER
1 year ago
I googled this and it said allow up to six weeks for delivery.

ANSWER
1 year ago
The masks filter bacterial only and will not stop corona or any virus. You need P2 masks for viruses including Covid-19. Shame on millars to taking advantage of people. It is more dangerous to use the wrong mask and think you have protection when you do not , than wearing no mask and being more careful.

REPLY
1 year ago
I also think it's disgusting considering you can buy a 50 pack from a medical supply company for about $10 to $15 for 50.
& the price of the hand gel was a rip as well.
Mine was from Ladies.
Just disgusting!!!

REPLY
1 year ago
That was KATIES

ANSWER
1 year ago
Rivers is also selling them.
.

REPLY
1 year ago
And home appliances too.

ANSWER
1 year ago
I went in to Noni B to check and you actually can order them online through Noni B. If you get the store code and collect them from the store, you can avoid delivery charges. They are 100ml bottles. A pack of 10 costs $59. Delivery takes about 2 weeks. So its not spam after all.

REPLY
1 year ago
Its both spam and a scam. I received the sms but never signed up for such a list

ANSWER
1 year ago
I ordered and paid for a pack of sanitisers from Noni B a couple of days ago. Did not receive a confirmation email as they said would happen. Paid via PayPal but few minutes later was concerned could be a scam so tried to receive refund from PayPal. There are no contact details to contact seller as there usually is. I am highly suspicious of this. Have tried to find out if is a scam but no info as yet. Think should have followed the advice 'When in doubt don't'.

ANSWER
1 year ago
I received the same text 2 days in a row, I didn't respond

ANSWER
1 year ago
I had one from Katie's. Deleted it immediately

ANSWER
1 year ago
Yes, I've received them as well, so have blocked as I also believe it to be a scam.
MS

REPLY
1 year ago
They are not a scam, they are selling them online.

ANSWER
1 year ago
Yep today got one from Katies

ANSWER
1 year ago
They are selling them online only. It is not a scam email.

ANSWER
1 year ago
Yes. Got two supposedly from Rickmans.

ANSWER
1 year ago
My friend works at miller’s. She got the email but knows nothing about it.

REPLY
1 year ago
It’s for sale online only. Their website has it

REPLY
1 year ago
Yes but staff should still be told about online offers. She has not been informed about any of this.

ANSWER
1 year ago
Hi OP - it's probably a good idea to contact the stores' head offices to let them know about the scam messages so they can handle it from their end. Also contact Scam Watch. https://www.scamwatch.gov.au/report-a-scam

REPLY
1 year ago
Hi OP here. I went into autograph.com.au and it was on their site. I rang my local store and the lady knew nothing about it. She too looked on their site and said 'I guess we do'. Why wouldn't staff be informed of these things? Anyhoo, I won't be wasting anymore of my time looking into it 🙂

REPLY
1 year ago
That is super weird isn't it?

REPLY
1 year ago
Tell us something that isn't weird right now 😂

REPLY
1 year ago
Miller’s are useless. We often don't get told about offers.

ANSWER
1 year ago
I got the same text from crossroads. I didn't click the link but went to their website and it appears they are selling bulk health items.

REPLY
1 year ago
No we dont

REPLY
1 year ago
Yes you do. Have a look in your website. Miller’s has the exact same ‘health hygiene’ section

REPLY
1 year ago
I saw that too. I didn't click on anything though. The site was not secure (no https or padlock indicating a secure site)

REPLY
1 year ago
^^ I wrote that. I apologise. Maybe we are. I haven't worked this week and know nothing about it. Staff are normally told of upcoming events.

ANSWER
1 year ago
Ok here. I just got katies and autograph too

ANSWER
1 year ago
Yep, i got the same email today