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The Cult of Thermomix Again in Clusterf*ck of Legal Trouble

3 min read
The Cult of Thermomix Again in Clusterf*ck of Legal Trouble

I somewhat giggled with total glee when I saw this news report (and to clarify – I am not giggling at people who have been hurt by this machine – I’m not like that!)  You see, I’ve NEVER liked Thermomix…..  Or Thermocult as I call it….

If you own one, good for you!  Remember, this is just my opinion….. but I Hate them – I Hate them – I Hate them. I for one don’t see the point in paying an absolute fortune for a machine that just mixes and heats…. unless your family is vegan or has food allergies, I guess…..otherwise – grab a bowl and wooden spoon!

Anyways…..

News.com.au has reported today that the ACCC is taking legal action against Thermo-cult as they have ALLEGEDLY been forcing consumers to sign non-disclosure agreements in exchange for receiving compensation when their machines went wrong. And boy have they. With multiple reports in news over the last few years of people being severely burned.

Danika Jones from Western Australia is just one example. Danika was severely burnt when her Thermomix burst open during operation leaving her covered in boiling liquid.

Danika is quoted as saying:

“I had popped the pasta sauce ingredients in the Thermomix using the same recipe I’ve used every week since I bought the machine more than two years ago. Towards the end of the process it was pureeing the sauce when it started making a funny noise and vibrating, I walked over to turn it off and as I did that, it just exploded – the lid blew off and hot liquid went everywhere, all over me. The pain was intense.”

danika jones | Stay at Home Mum
Image Via WA Today

 

Image Via WA Today
Image Via WA Today

 

Under Australian Consumer Law, Purchasers of a faulty product have rights for which businesses cannot restrict, alter, or remove and this includes getting a product repaired or replaced, or receiving a refund.

Thermocult has been accused of doing this in 14 different cases!

Surprised?  Nope!

Many unhappy Thermomix customers with faulty machines have accused the company of ‘gagging’ them from speaking about the faults. Several consumers have also accused Thermomix management of bullying tactics and intimidation when trying to get a machine fixed, or a refund or replacement.

A woman from Victoria who chose to remain anonymous advised News.com.au:

“I was forced to sign a gag order, which I stated from day dot that I refused to do. After fighting for over 12 months, I just wanted the machine gone and a refund,” she said.

The case is now in the hands of the ACCC and the case was filed in the Federal Court today.  The case begins on the 21st July and we can’t wait to see what the results will be – we will keep you in the loop!

via GIPHY

About Author

Jody Allen

Jody is the founder and essence of Stay at Home Mum. An insatiable appetite for reading from a very young age had Jody harbouring dreams of being a pu...Read Moreblished author since primary school. That deep-seeded need to write found its way to the public eye in 2011 with the launch of SAHM. Fast forward 4 years and a few thousand articles Jody has fulfilled her dream of being published in print. With the 2014 launch of Once a Month Cooking and 2015's Live Well on Less, thanks to Penguin Random House, Jody shows no signs of slowing down. The master of true native content, Jody lives and experiences first hand every word of advertorial she pens. Mum to two magnificent boys and wife to her beloved Brendan; Jody's voice is a sure fire winner when you need to talk to Mums. Read Less

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