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Ftb lump sum question

Answered 2 years ago

I've got one action left to complete before it can finish processing. it says the question is mandatory but the question is what year do I not have to lodge a tax return for and the only option is 2018/2019, which is stupid because I lodged my return in July. But there are no other options!
Has anyone else had this?
Why are these things so difficult?

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Answers

ANSWER
2 years ago
Ring them. Systems have glitches sometimes.

ANSWER
2 years ago
They make it difficult in the hopes that people without much brain power (not saying this about you) will give in and not lodge all the documents correctly so they don’t have to pay out as much. I’ve had claims rejected from Centrelink and I don’t really get why; but I haven’t been bothered to follow up with hours or waiting on hold/ in a Centrelink office so I’ve just let it go. Win for Centrelink.

REPLY
2 years ago
That's what I thought they were doing, just trying to save cash lol! I ended up calling and the operator hadn't seen this error before, but looks like both mine and my husband's ato accounts have been unlinked , so it'll probably be another 2 months of waiting for that to link and assessing the whole claim again 😂.

REPLY
2 years ago
What an absolute pain for you. Sorry to hear that :( hopefully it doesn’t take that long

ANSWER
2 years ago
Just tick the box, they'll cross reference with the ato anyway and work it out.

REPLY
2 years ago
I got an email this morning saying they couldn't process it because I haven't lodged a return (which I did July) . I haven't called them yet as I've been at work, but maybe ill tick box anyway lol

REPLY
2 years ago
Is it possible the ATO hasn't processed your return yet? I think they submit to Centrelink automatically once it's complete. I don't think Centrelink has access before then.

REPLY
2 years ago
Occasionally their system stuffs up and it doesn't put it through. Happened to me last year. I had to call them and give them a numer from my notice of assessment from the ato and they put it through manually