We used Lisa and safe to say I was less then happy with the service I received. Initially she was very prompt with her replies via email and was very understanding and compassionate over the phone. I was hesitant to go with Lisa as she has barely any “real” reviews online and none on her Facebook like other consultants I looked at. But she had been recommended threw a few friends of friends. Everything was good till we got the sleep plan then her communication went down hill. Not once did she ever reply to my first email, i always had to send a second email before I would get a response and a lot of the time she never answered my questions in the first email. I had to ring a couple of times and she said she would call me back but a week later I still hadnt heard anything, this is when I started to lose my faith in her and the plan. I emailed again and to this day never got a response. I gave up and went down the avenue of sleep school. She seemed great till she had our money.